Terms of Service

1. Introduction

Welcome to Ripley. Ripley is an AI-powered ticketing and support solution built to streamline support, automate responses, and improve issue tracking within Discord servers.

By adding and using Ripley in your Discord server, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please do not use Ripley.

2. Acceptance of Terms

By interacting with Ripley, you confirm that you are at least 13 years old, or the minimum age required in your jurisdiction, and that you are capable of entering into a binding agreement.

You agree to follow these Terms as well as all applicable laws, rules, regulations, and Discord platform requirements.

3. Service Description

Ripley provides an AI-powered solution for managing support requests inside Discord servers, with features designed to improve communication, automate workflows, and enhance server support experiences.

• Ticket Creation: allows users to create support tickets directly within Discord.
• Ticket Management: enables administrators and staff to manage, assign, and resolve tickets efficiently.
• AI Automation: automates replies, support flows, and ticket handling using AI-based systems.
• Analytics: provides insights into support trends, staff performance, and ticket activity.

4. License to Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to use Ripley in accordance with these Terms.

This license does not permit you to:

• Modify, distribute, or create derivative works based on Ripley.
• Reverse engineer, decompile, or attempt to extract the source code.
• Remove, conceal, or alter any proprietary notices or branding.
• Use Ripley for unauthorized, abusive, or illegal purposes.

5. Refund Policy

We offer a 30-day money-back guarantee for unresolved technical issues that prevent premium features from functioning properly.

Refund requests must include reasonable detail about the issue encountered, along with evidence that you attempted to work with our support team to resolve the problem. All refund requests must be submitted within 30 days of the original purchase date.

6. User Responsibilities

When using Ripley, you agree to:

• Comply with Discord’s Terms of Service and Community Guidelines.
• Use the bot in a way that respects the privacy, rights, and safety of others.
• Maintain the security of your Discord account and server environment.
• Report any security issues, vulnerabilities, or malfunctions promptly.

7. Privacy & Data

We value your privacy and handle your data with care. For complete information about how information is collected, processed, stored, and protected, please review our Privacy Policy.

Read our Privacy Policy for more information.

8. Limitation of Liability

To the maximum extent permitted by law, Ripley shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, whether incurred directly or indirectly, resulting from:

• Your use of, or inability to use, our service.
• Any unauthorized access to or use of our systems or servers.
• Any interruption, delay, or cessation of transmission to or from the service.

9. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of Ripley after any updated Terms become effective constitutes your acceptance of those revised Terms.

10. Contact

If you have any questions about these Terms of Service, you can contact us through your official Ripley support channels, Discord server, or website contact methods.