Privacy Policy

1. Data We Collect

We collect limited data necessary to provide, maintain, and improve Ripley. The information we collect generally falls into two categories:

a. Discord User and Server Information

• Discord User IDs: used to identify users involved in support activity and ticket interactions.
• Server Information: including server IDs, channel IDs, and related configuration data where Ripley is enabled.
• Command and Interaction Data: records of commands or actions submitted to Ripley to support functionality, moderation, diagnostics, and service performance.

b. Non-Personal and Operational Data

• Interaction timestamps
• Usage patterns
• Anonymized or aggregated analytics used to improve reliability, features, and user experience

2. How We Collect Data

We collect data in a transparent and purposeful manner, including through:

• Discord interactions and commands: when users engage with Ripley inside Discord.
• Error and performance logs: automatically generated system data used to identify bugs, outages, abuse, or technical issues.
• Server configuration and usage activity: when administrators configure Ripley or use dashboard-related functionality.

3. Why We Collect Data

We collect and process data only for legitimate service-related purposes, including to:

• Facilitate Discord ticket and support management
• Ensure smooth, secure, and reliable bot operation
• Improve features, automation, performance, and overall user experience
• Comply with Discord API requirements, platform rules, and applicable legal obligations

We do not sell personal data, and we do not use collected information for unrelated advertising purposes.

How Ripley Uses Your Data

Ripley uses collected data solely to provide and improve support and ticket management services. This may include:

• Creating and managing support tickets
• Supporting AI-assisted responses tailored to your server’s needs
• Generating analytics to improve support efficiency and workflows
• Ensuring proper operation of automations, ticket flows, and support tools

4. Data Retention & Security

We retain data only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

We use industry-standard safeguards to help protect the information we process. However, no method of storage or transmission can be guaranteed to be completely secure.

Security Measures We May Implement

• Encryption of sensitive data where appropriate
• Access controls and authentication protections
• Routine monitoring for suspicious or unusual activity
• Periodic reviews and security improvements

5. Your Privacy Choices

You may have the right to:

• Request access to the data associated with your use of Ripley
• Request correction of inaccurate information
• Request deletion of applicable data
• Stop using the service at any time

How to Exercise Your Rights

To request access, correction, or deletion of your data, please contact us through your official Ripley support channels, Discord support server, or website contact methods.

6. Children’s Privacy

Ripley is intended for users who are at least 13 years old, or the minimum age required by applicable law in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a minor has provided data improperly, please contact us so we can review and take appropriate action.

7. Third-Party Services

Ripley integrates with Discord and may reference or link to third-party services. While we aim to operate in compliance with Discord’s policies and platform requirements, we are not responsible for the privacy practices of third-party platforms or services outside our control.

Discord Integration

Ripley interacts with Discord’s API and related services in order to function. For more information about Discord’s own data handling practices, please review Discord’s Privacy Policy separately.

8. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Continued use of Ripley after changes become effective constitutes acceptance of the revised Privacy Policy. Where appropriate, significant changes may be communicated through our support server, website, or other official channels.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through your official Ripley support channels, Discord support server, or website contact methods.

You can replace this line with your real support email later if you want.