Refund Policy

1. General Policy

All payments made for Ripley premium plans, subscriptions, and related services are generally considered final and non-refundable.

By purchasing or subscribing, you acknowledge that you have reviewed the plan details, included features, limitations, and billing terms presented at the time of purchase.

2. Exceptional Circumstances

Although refunds are not normally provided, we may review requests in limited and exceptional situations. These may include:

• Duplicate or accidental charges
• A critical service malfunction that prevents basic use of the purchased service
• A billing error caused directly by our systems

Any refund request under these circumstances must be submitted within 7 days of the original transaction and must include enough information for us to investigate the issue properly.

3. No Refunds for Misuse or User Error

Refunds will not be issued for issues caused by user error, incorrect configuration, unsupported setups, misuse of the bot, abuse of the service, or violations of our Terms of Use.

It is your responsibility to make sure Ripley is suitable for your intended use and that your server is configured properly before and after purchase.

4. Subscriptions and Cancellations

You may cancel your subscription at any time. However, cancellation does not create a right to a refund for any unused portion of the current billing period.

Once canceled, your access to premium features will typically remain active until the end of the current billing cycle, after which the subscription will not renew unless reactivated.

5. How to Request a Refund

If you believe your case qualifies under one of the exceptions listed above, you may submit a refund request through our official support channels.

Please include the following:

• Your transaction ID or payment details
• The email address or account associated with the purchase, if applicable
• A clear explanation of the issue
• Any relevant screenshots or supporting evidence

Refund requests can be sent through our official Ripley Discord support server or by email at support@yourdomain.com.

6. Review Process

All refund requests are reviewed individually. Submission of a request does not guarantee approval. We reserve the right to deny requests that do not meet the conditions outlined in this policy.

Where appropriate, we may request additional information before making a final decision.

7. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services, billing practices, or legal requirements.

Continued use of Ripley after changes become effective constitutes acceptance of the updated policy.

8. Contact

If you have any questions regarding this Refund Policy, billing, or a specific transaction, please contact us through Ripley’s official support channels.

Replace support@yourdomain.com with your real support email when you are ready.